Terms and Conditions

EQworks Terms and Conditions - Website & Programmes

These Website Terms and Conditions will apply to: (A) Your Use Of Our Website (B) Our Supply Of Products And Services and (C) Our Contact With You.

This EQworks website and EQworks (“Website”) is owned and operated by RED E4 Consulting Limited, a company registered in England and Wales based at Unit 3, 1st Floor North Cavendish House 369-391 Burnt Oak Broadway, Edgware, Middlesex HA8 5AW (company number 05063288).

Please ensure that you review all of the following sections of our Terms and Conditions carefully before using our Website – your use of and access to any page or part of our Website indicates that you agree to comply with and be bound by all of these terms and conditions.

If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.


Authorised Use
You may only use this Website:
• For your own personal or organisation’s use for the provision of the stated services only (which will at all times be reasonable and not abusive); or
• to obtain information on, check the suitability and availability of our products and services; or
• for purposes legitimately connected with purchasing our products and services; or
• to access or retrieve or manage your authorised portal information or to get into contact with us about provision of such services; or

Non-Authorised Use
You agree that you shall not:
• access, extract, use or copy any material or information on this Website for any other commercial purpose or for any purposes which are unlawful or unreasonable. In particular, you are not allowed to copy (whether by printing off, storing on disk or elsewhere or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off pages as authorised for the purpose of personal programme involvement or undertaking agreed and authorised services with us.

• use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or
• use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website or our wider business interests or the personal interests of its employees; or
• Gain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data, information or booking data of other users and customers; or
• make any unauthorised, false or fraudulent reservation on this Website.

Ownership And Use Of Material And Information On Our Website
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights in the United Kingdom and/or other countries and which belong to us or which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Authorised Use” section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.
The following copyright and trademarks used on this Website are acknowledged:

The Multi Health Systems Limited (MHS) name and logo and EQ-i logos are used by permission and under license from Multi Health Systems Limited. Use of their EQ-i 2.0 assessment and on-line testing facility is within their responsiblity and is at their discretion. EQworks offer no warranties relating to MHS, their systems or products or services and are used, as is.


This Website contains links to other websites that may either be websites operated by companies or brands or external websites operated by selected suppliers or partners or other third party websites. Occasionally as you browse, or use the functionality on this Website we may provide you with links or connect you to websites which may be our branded or third party branded sites. These links or connections are made available so you can search for and purchase additional services, find out further information on our services and your personal travel arrangements quickly and easily and find out about the products and services of our other group companies and brands. Please note that we are not responsible for nor do we endorse the content of these websites and your access and use of these websites will be subject to the terms and conditions of those websites.

Website Facilities
We have made available various services, tools and functionality on this Website for your use. The information set out by us on these pages tells you how you can use these services, tools and functionality to find out about and book our products (as well as those provided by our selected partners), view content provided by us, interact with us and submit and share views with other customers. Your use of this Website in these ways is subject to these Website Terms and Conditions that incorporate:

Our Programme Terms and Conditions which set out the terms upon which we standardly carry out services.



When you book any products or services from us, you will do so subject to these Website Terms and Conditions and such further terms and conditions as may be applied at time of agreement. These Conditions of Contract constitute the entire agreement and understanding between you and EQworks in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our Website and inform us immediately if this relates to a programme. These Conditions of Contract may vary from time to time. By browsing this Website you accept that you are bound by the Conditions of Contract current at the time when you browse or book.


Information About You, Data Protection, Privacy Policy and Cookies
We will store and use the information you supply us or which is supplied to us in your use of this Website ("your information") for the purposes set out in our Privacy Policy. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot interact with you or accept your booking.
Information about cookies and their use by us on this Website can be found in our Statement on Cookies.



Statutory Rights
These terms and conditions do not affect your statutory rights.

Updates and Changes
We may remove or make changes to the products, information, content, materials, tools and features on this Website at any time without liability and without notice to you. We also reserve the right to immediately terminate or suspend your use of or access to this Website at any time and without notice if we consider that you have breached any of our Terms and Conditions. We may also change or modify all of any parts of our Terms and Conditions at any time and such changes or modifications shall be effective immediately upon their publication. You should review these regularly to ensure you are familiar with the most up to date version. Browsing and continuing to access or use our Website constitutes your acceptance of the updated terms and conditions and you agree to by bound by the updated terms and conditions.

Programmes with EQworks whether sourced or booked through this web-site or not

Commitment: Please note once confirmation of an event/programme of work has taken place via Purchase Order or email confirmation a contractual agreement has been entered into. If a Purchase Order is not available a client may be asked to fill in the 'PO-Agreement of works' document and sign as a budget authoriser to say they have the authority and the budget to initiate this work. This is important as it forms the basis for our working relationship and ensures it is fairly agreed and carried out. Invoice payment is necessary to confirm programme of work and dates agreed.

Cancellation period:  If you, the client, wish to cancel any programme outside of 4 weeks’ notice, 90% of the agreed fee is refundable (10% administration fee is due). If a client cancels within 4 weeks, a 50% fee is payable except if cancelled within 14 days of event date, then 100% of fee is due. This is in-line with most training organisations and is an important safeguard for the reasonable running and going concern of our business. Any change to the programme or dates of any kind may be taken as cancellation based on our sole discretion. It we consent to last minute changes (within 4 weeks), it may then be permissible to change the structure of a programme or dates for a change fee.

Payment terms:
Invoices are payable immediately from invoice date. There is a 3% interest per calendar month surcharge for late (maximum 30 days from invoice date) payment thereafter. For on-going or larger programmes we generally agree monthly retentions or advanced part payments on an on-going basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this Website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this Website.

Governing Law
This Website has been designed for use within the United Kingdom. By accessing this Website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

LAST UPDATED: June 2012 © www.EQworks.co.uk 2012-2016