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Goal Setting

It is the process of describing, discerning, clarifying, measuring and working towards specific objectives or aims.

Flow

is a term coined by Mihaly Csikszentmihályi –  meaning a state of absorption with the activity at hand and the situation where there is a strong sense of fulfilment. Culture

Matching

is like the moving version of mirroring (sometimes called pacing). In this you don’t just try to match one aspect of someone’s behaviour, you match several – up to three. As well as body language you can try and match some aspects of voice like tone,...

Micro-Expressions

are the small fleeting movements on the face of someone experiencing emotions.  There are specific expressions for each key emotion. They cannot be fully masked. They can be learnt in a relatively short space of time. They are used to great effect by intelligence...

Mind

the conscious and un-conscious working of the brain in which thoughts, emotions and beliefs are evident, processed and analysed