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Competency model or framework

consists of structures, processes and descriptions that define the learning, skills and related attributes that are required for meeting people’s work and organisational needs and goals.  Attaining high performance and organisational goals can be greatly...

Emotional Intelligence

is the capacity to recognise, discern between, work with, manage and express emotions appropriately, in yourself and with others, to support the quality of your thinking and behaviours.

Emotions

are subjective experiences we sense in our bodies. They occur with specific chemicals (hormones) in our bodies and they have specific behavioural and psychological affects on us. An emotion is our body’s way of telling us something is perceived to have changed...

Empathy (EM)

To accurately perceive, understand & appreciate how others feel. To be able to ‘read’ people’s emotions & moods to engage better with them