Active listening

This is the action of being fully engaged, present and attentive to what someone is saying. To not simply listen to the words but the totality of meaning including context. It requires being non-judgemental and open, to show the person that you are truly listening and giving them the space and support to share as freely and fully as they wish. Emotionally it requires us to be calm and patient and respond with positive feedback, so the speaker feels supported and heard responding appropriately to what they are saying. Active listening builds rapport and understanding.