is the emotional quotient. This is a numerical measure of Emotional Intelligence (EI) that enables its detailed measurement, monitoring, comparison and development of skills over time and across people, teams and organisations. EQ is a statistically based number which has a mean of 100 within a normally distributed population with a standard deviation of 15. This statistical quality allows us to understand and draw meaningful interpretation from people’s EQ scores. The term EQ is sometimes used interchangeably with EI as a general term for emotional intelligence.

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